Job Description

The Textura Client Services team manages all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. In this role, the Client Services Implementation Specialist will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed.  We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry! 

Qualifications

• Bachelor’s degree in Communications, Business, Finance / Accounting or related area of study and/or equivalent with 3 years prior business experience
• 1+ years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems
• Working knowledge of Windows or NT
• Customer Service experience
• Comfortable presenting to large groups
• Microsoft Excel skills required
• Professional written and verbal communication skills
• Ability to solve complex problems under pressure
• UNIX knowledge is a plus
• Construction industry knowledge helpful, but not required
• Ability and willingness to travel (up to 25%) when needed

Responsibilities

As a Client Services Implementation Specialist, you will work directly with Oracle’s clients and collaborate with team members to ensure our clients are successful in their use of TPM.  By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management.  The Client Services team is a fast paced, energetic, everchanging environment. 

• Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
• Manage a portfolio of client accounts – includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
• Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
• Opportunities to support TPM sales efforts – includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
• Work with clients to identify, define, prioritize, and implement new system functionality
• Lead web-based and on-site training for both new and current Oracle clients
• Work closely with cross departmental teams to resolve issues in a timely manner
• Demonstrate initiative to taking on increasingly challenging projects

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $28.27 to $48.37 per hour; from $58,800 to $100,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 – 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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