Reporting to the Operations Manager, we are looking for a candidate with an interest in part-time customer service assistance. The ideal Customer Care Representative will be an enthusiastic member of a fast growing business. This position calls for exceptional communication and problem-solving skills. Customer Experience Representatives are responsible for maintaining relationships with customers, so strong interpersonal skills are essential.

Description

Overview

Reporting to the Operations Manager, we are looking for a candidate with an interest in  part-time customer service assistance. The ideal Customer Care Representative will be an enthusiastic member of a fast growing business. This position calls for exceptional communication and problem-solving skills. Customer Experience Representatives are responsible for maintaining relationships with customers, so strong interpersonal skills are essential. 

You Will

• Be responsible for communicating with our customers via email and social media regarding online orders, issues, and experiences
• Resolve customer complaints by email or social media.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Assist with placement of orders, refunds, or exchanges.
• Understand and implement exceptional customer experiences with each personal interaction
• Live and learn the Playa Society lifestyle and brand to become a true ambassador

What You Bring

• Ability to learn multiple systems quickly
• Ability to multi-task and listen
• Phone and people skills are a must, along with strong written and verbal skills
• Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through
• Strong knowledge of Playa Society products
• Aptness for problem solving
• Willingness to be a team player and enjoy working in a group towards common goals and work in a fast paced environment

About this Role

• Part-time
• Remote
• $15-$17 per hour
• 10-20 hours per week
• Flexible Schedule
• Employee Discount
• Career Advancement Opportunities

Salary

$15 – $17 per hour