Position: Manager, Ticket Operations: 
Reports to: Director, Ticket Operations 

About the UFL

The UFL is the premier spring football league that is the result from the merger of the XFL and USFL. Led by UFL President and CEO, Russ Brandon and Executive Vice President of Football Operations, Daryl Johnston. The UFL is a fan-first, fast-paced professional football league with innovative rules and enhanced in-game access, creating a highly engaging and entertaining experience for fans, and a new opportunity for players to play the game of football. The league will launch with eight teams and a ten-week regular season schedule, with a postseason consisting of two Conference Championship games and a UFL Championship game. The league is divided into two conferences: USFL (Birmingham Stallions, Houston Roughnecks, Memphis Showboats, Michigan Panthers) and XFL (Arlington Renegades, D.C. Defenders, San Antonio Brahmas, St. Louis Battlehawks).

About the Position

The Manager Ticket Operations will play an integral role in supporting ticking sales, service and innovation for the league.  The ideal candidate will help shape strategy to make the UFL the most technologically advanced ticketing league with a focus on efficiency and results.  This individual will be cross-functional and have the opportunity to collaborate with departments to assist as needed.  

What you will do: 

• Assist ticket operation, reporting, and service policies and procedures for use at the league and team levels
• Work in tandem with league sales leadership to develop scaling, inventory and allocation strategies for each team in order to maximize season, group, and single game ticket sales
• Assist with event building, inventory management, manifest creation, monitoring/tracking sales and financial reconciliation
• Execute all ticketing functions including invoicing of account holders, seat upgrades, allocations, transfers, inventory management, and other ticketing initiatives
• Fully knowledgeable of the Archtics ticket system ensuring ticketing best practices
• Lead training and onboarding sessions for users of the Archtics ticket system
• Create associated collateral training aids for users of Archtics to support their training and continued development as new technologies or procedures/policies are updated and introduced
• Financial reconciliation of ticket sales and maintenance of all auditing procedures
• Execute sales initiatives with special offer builds and 3rd party integrations
• Ensure online functionality for all sales links and online account management for ticket holders
• Perform additional duties as assigned by senior management 

What you bring: 

• 3 years of experience in ticket and/or box office operations
• Bachelor’s degree in sports management, marketing, business, or a related field
• Minimum of 3 years experience in a Ticketmaster environment; specifically, proficient in Archtics, Ticketmaster Host, Presence and TM One 
• Minimum of 3 years experience in ticket operations with professional sports or live events with three (3) years in management experience preferred 
• A passion for sports, ticketing & innovation
• A strong finance background; experience with running commissions
• Basic understanding of third party integrations
• This position requires a logical thinker, someone able to work through unfamiliar and unique situations as well as display the discipline required for attention to detail, procedures and accuracy.
• Demonstrates a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives 
• The ideal candidate has experience in sports or entertainment event ticket pricing, packaging, rescaling, primary and secondary marketplaces, subscription services and group sales
• Proficiency in Google Suite, Microsoft Office 365, CRM databases, etc.
• Excellent communication skills, both oral and written
• Competitive nature and a contagious, positive attitude
• Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments, and operations
• Must be self-directed and able to work independently
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work effectively as part of a team
• Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of others, and company documents and records.
• Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

Additional Details 

• Please note, the location of this role is flexible.
• Travel will be required during the season (March-June) 
• Primarily works in a remote office and/or an office environment but may include attending select games and events in UFL team markets.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work a flexible schedule inclusive of weekends, nights and holidays required.
• Must be able to lift 15 pounds at times.

Equal Employment Opportunity Statement

The UFL maintains a strong policy of equal opportunity in employment.  It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law.  Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.