As a Coordinator in the Youth & Sport Development division of USA Basketball, this position will
report directly to the Youth & Sport Development Director to help plan and execute grassroots
initiatives and provide exceptional customer service.

Key Responsibilities:

● Answer customer service inquiries for the division by phone, email and ticket submissions through the
Zendesk online platform
● Provide support of the Coach License program, including solving platform issues, ordering license cards,
and responding to a coaching community of 20,000+
● Assist with event operations including logistics, schedule planning, event packing, registration
processing, data management, and volunteer onboarding for events such as the U.S. Open Basketball
Championships, Coach Academies, Gold Camps, and Women in the Game.
● Take part in email and phone call campaigns to promote youth programs
● Provide marketing support by writing promotional copy, setting up database blasts, and following a
marketing calendar for email and text sends
● Position will require domestic travel to events to fulfill duties
● Additional duties as assigned
Desired Qualifications:
● Bachelor’s degree required
● Prior customer service roles and proven experience with MMS, LMS and CRM systems
● Passion and enthusiasm for non-profit missions and youth sports
● Positive attitude, can-do mentality, excellent verbal and written communication skills required,
along with the ability to think creatively and innovate
● Proficient in computer skills and digital platforms
● Marketing experience a plus
Compensation and Benefits:
● Salary Range: $36,000-$40,000 plus overtime
● Full-time position located at National Headquarters in Colorado Springs, Colorado
● Comprehensive benefits package including retirement plan, medical, dental, life, STD & LTD insurance & PTO (paid time off

Application Process & Hiring Requirements:
● Apply via email to hr@usabasketball.com; please use subject line YOUTH COORDINATOR
● Include cover letter, résumé, and professional references
● No phone calls please; position will remain open until filled
● Candidate must pass a USA Basketball background screen and complete Safe Sport training